La Lilouche

Delivery and Return

DELIVERY

La Llilouche Lingerie ships worldwide from the heart of Tel Aviv, Israel!
All items are handmade and individually wrapped with a beautiful tissue paper and a large satin bow, post card and business card.

As La Lilouche Lingerie items are lovingly handmade to order they will take a little time to arrive. Orders are generally sewn and shipped between 2-4 weeks after an order is placed, but this wait can sometimes be shorter depending on how many are ahead of you .
please know that this is because this item is handmade especially for you.

We can ship worldwide and send your order by  EMS international express delivery . Please note that both requires a signature for Delivered packages.

International customers are responsible for all fees, taxes, and duties associated with shipping to their respective countries. We do, however exclude VAT  for all non Israeli purchases.

RETURN

We hope you love your Luxuries! and would also love to make any returns easy for you.

La Lilouche Lingerie will allow returns or Exchange on faulty garments or incorrect size only, provided the items are returned unworn, un washed, in perfect condition and all original seals are attached to the product.. and we must be notified by email within 7 days of delivery.

La Lilouche do not accept returns simply for change of mind! so please choose carefully  and if you are not sure what size you are, please email us here on contact and will happily advise you before making your order!

please note that For hygiene reasons, we are unable to accept returns or exchange of Briefs or Hosiery!

All returns must be sent via recorded delivery in suitable packaging with all original tags and labels still attached ,Packaging must be marked clearly with ‘Returns’. Returned postage out side of Israel is payable by the sender, so Please ensure that all parcels are securely sealed and ONLY returned via recorded/ registered mail! as we do not accept liability for goods lost or damaged in transit.

The address your parcel needs to be returned to is:

La Lilouche

27 Tagor Street, #11

PO BOX 39004

Tel-Aviv, 6920329

ISRAEL

Please note that La Lilouche reserves the right to refuse a refund if the above conditions are not met. Hence we request you to kindly take care when unpacking and re-packing.

If you require any further information regarding ordering online, delivery, refund of exchange, please do not hesitate contacting us here.

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